At Manthreadz, operated by Grabello Firm, we are dedicated to providing a smooth and reliable shopping experience. In this document, “we,” “our,” and “us” refer to Grabello Firm, while “you,” “your,” and “user” refer to our valued customers. By purchasing through our site, you agree to the terms outlined below regarding returns and refunds. This policy ensures that the process is clear and straightforward should you need to send an item back.
Eligibility for Returns
Items must be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact.
Products that are worn, cleaned, or altered in any way are not eligible for return.
Return requests must be raised within 48 hours of delivery by contacting our customer service team.
Items that do not meet these conditions will not be accepted.
How to Initiate a Return
Step 1: Submit Request
Email your return request along with your Order ID and reason for return to (grabellofirm@gmail.com).
Step 2: Provide Supporting Photos
If the item is damaged, defective, or incorrect, attach clear photos of the issue to help us process your request faster.
Step 3: Follow Instructions
Once your request is approved, you will receive detailed guidance on how to complete the return.
Please note: We reserve the right to decline returns that do not meet our policy guidelines.
Refund Process & Timeline
Once your returned item is received, our team will inspect it to verify compliance with return conditions.
You will then be notified whether your refund has been approved or denied.
Approved refunds will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is processed.
Partial Refunds
In certain cases where the return conditions are only partially met (for example, missing packaging or minor damage), a partial refund may be issued at our discretion.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered, please submit a return request within 48 hours of delivery. Kindly include clear photos or videos of the issue so we can assist you promptly.
Need Assistance?
For any questions or support with returns and refunds, please contact our customer service team at: grabellofirm@gmail.com.
Thank you for shopping with Manthreadz. Your trust means the world to us, and we remain committed to ensuring your satisfaction.
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