At Manthreadz, operated by Grabello Firm, we are dedicated to providing a seamless and reliable shopping experience. In this document, “we,” “our,” and “us” refer to Grabello Firm, while “you,” “your,” and “user” refer to our valued customers. This Shipping and Delivery Policy explains the terms related to the dispatch and delivery of products purchased through our platform. By placing an order, you agree to the conditions outlined here.
Shipping Locations
We currently deliver to all serviceable pin codes within India. At present, international shipping is not available.
Processing Time
Orders are generally processed within 1–2 business days (excluding weekends and public holidays) from the date of confirmation.
Once your order has been processed, you will receive a confirmation email containing the relevant details.
Delivery Timeline
Our standard delivery time is typically between 3–8 business days, ensuring your purchases reach you promptly and securely.
Failed Delivery Attempts
If delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment will be returned to our warehouse. Customers may then request a re-delivery.
Damaged or Lost Shipments
If your order arrives damaged, please contact our customer support team within 48 hours of delivery and provide photographic evidence.
In the event of a lost shipment, we will verify the issue with our courier partner and arrange either a replacement or a refund.
Contact Us
For any queries related to shipping and delivery, please contact us at: grabellofirm@gmail.com
Thank you for shopping with us. We remain committed to delivering your orders with care and efficiency.
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